Credit Card Purchases for Music Downloads, Printable Sheet Music, are sent automatically to the email address provided during registration.  If you skipped registration and checked out with Paypal Instant Checkout then check your Paypal Email Address, as Music Downloads or Printable Sheet Music would be sent to your Paypal Email Address.

Note: Paypal Instant Checkout - Files Sent to Paypal Associated Email Address

Visa / Mastercard Credit or Debit Purchases, Check the Email Address that you provided during checkout or registration for Instant Downloads of PDF Sheet Music or MP3 Music Downloads. 

Note: If you have completed a purchase for downloadable products (PDF Sheet Music, MP3 Music Downloads, etc.) and have not received the  Email, Check your Spam Box

Note: Alternate Download Method for Registered Users See Steps Below:  (If you chose to bypass registration during checkout this does not apply).

Purchased Downloads also available immediately after Payment is Complete (ony for those who signed up and created a  username / password during checkout) by following these steps:
1. Login using your email and password 
2. Click "Your Account"
3. Click "Order History"
4. Click "View"  to view your completed order
5. Click "Download Here"

If all the above fails, and you still do not have access to your purchased downloads, send an email to johntroutman@yahoo.com for an expedited resolution.

Troubleshooting Sheet Music:  My Score looks like random characters, missing key signature, missing clefs etc. 
Answer:  The Music Font did not load correctly.
Solution: Install the Music Printing Font Free from Sibelius

Note: If Your download has expired before you complete your downloads (after 3 days), you may email johntroutman@yahoo.com with your Name and Order Number and we will gladly reset any downloads that were not completed.  Thanks for Listening, John Troutman.


John Troutman
Troutman Music
5977 Rocky River Road
Concord, NC  28025

Phone 704-784-2345
Email: johntroutman@yahoo.com

All Inquiries are handled promptly within 24 hours
All Products come with a 30 day Money Back Guarantee!